FAQ

Below are some answers to our most frequently asked questions!

If the answer to your question is not found below, please reach out to us via the contact form in the 'Contact Us' page. 

 

  • Where do you ship? 
We ship same-day within Wellington Central, Lower/Upper Hutt and Makara. We can also overnight ship to Martinborough and Kapiti Coast, however we are not liable for damage caused by overnight services. 

We unfortunately do not ship fresh flowers outside of Wellington, however please see our list of recommended florists around the country below. 

Please ensure you select the correct shipping method at checkout as your order may be refunded if you haven't.

 

Recommended nationwide florists:

Auckland: Wonder Florals

Tauranga: On My Hand

Christchurch: Mrs. Bottomley's Flowers

Blenheim/Nelson: Pink Poppie Designer Florist

Queenstown: Floral Smith Queenstown

 

  • What time do I need to place my order by?

Orders received before 10am will receive same day delivery. Orders made after 10am will be sent next day. If you place your order after 10am and still need your flowers sent same day we can do an express delivery but fees will apply. Due to notorious traffic delays in our city we cannot guarantee specific times of delivery.

 

  • How do I add a message?

Prior to checking out, if you would like to add a message to your order, please add it to the notes once you have added it to your cart. Keep it short and sweet! 

Any message you add will be written on a custom card that's sent with every delivered order.

 

  • Can I request specific flowers to be added to a bouquet?

If you do want to request a specific flower to be added to a bouquet, please know that due to Covid-19 we are seeing large issues with supply, especially with import product. We will try our hardest but know that requests may not always be able to be met. 

 

  • Can I get a refund for a workshop ticket if I am no longer able to attend? 

We do not offer refunds, store credits or class swaps for workshops in the event you are unable to attend.

Our workshops are highly coveted and sell out very quickly. For this reason we ask that you try to sell your workshop ticket or gift it on to a friend, family member, work colleague etc.

If you are unable to do this, get in touch and we may be able to assist, however this is not always the case. 

 

  • Do you have a phone number that I can call? 

No, we work through email only and that is always the quickest way to reach us. We're a very small team and usually our hands are busy working away on gorgeous blooms for orders and clients - using the contact form or emailing twigandarrow@gmail.com quoting your order number or issue is the best way for us to handle your issue!