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FREE shipping with any purchases over $150! Use code 'FREE150' FREE shipping with any purchases over $150! Use code 'FREE150'

FAQ

Below are some answers to our most frequently asked questions!

If an answer to your question is not found below, please email us at twigandarrow@gmail.com

 

 

 

How do I add a message to my order?
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Prior to checking out, if you would like to add a message to your order, please click 'View Cart' not 'Checkout' and use the 'Add a message' box beneath your cart contents. Keep it short and sweet! 

Do you ship?
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Yes! We provide Wellington wide shipping on all Flowers and Plants; and New Zealand wide shipping on floral supplies. Shipping is also free for any orders over $150NZD with the code 'FREE150'. 

What are your shipping rates?
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We ship Wellington wide under the following rates: 

Wellington Central: $15

Lower and Upper Hutt: $20

Kapiti and Martinborough: $25

We use Sub60 and Kiwi Express couriers for all of our perishable goods and NZ Post for all floral supplies.

Tracking numbers are available to be provided on request. Please email us at twigandarrow@gmail.com for this information.

We also offer a Click and Collect same day and next day service to locals who don't want to have their goods shipped. All Click and Collect orders must be collected from our store at 92 Upland Road, Kelburn during our business hours.

When are you open?
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Our opening hours at our store in Kelburn are as follows: 

Sunday, Monday: Closed

Tuesday, Wednesday: 11am to 3pm

Thursday, Friday: 9am to 5pm

Saturday: 11am to 3pm

We have specific opening hours at our store for the fact that we book our bridal clients 1-2 years in advance and need time for consultations.

Can I order from overseas for someone in Wellington?
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Absolutely! Just checkout as normal with the recipients address in the shipping address.